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Paid invoice in full when we received it. It was $200 more than what was quoted. Then we received an email stating we owed $107 dollars more, I replied to this email and two more that came stating we… Read more Paid invoice in full when we received it. It was $200 more than what was quoted. Then we received an email stating we owed $107 dollars more, I replied to this email and two more that came stating we were paid in full. Never received a reply from Doormasters so I phoned them, they explained this was a new invoice and I owe $107 dollars more. I was stunned that they would revise it after I paid the original one in full. No breakdown of what’s owing so I asked for this and still have not received.
Company response:
Lena, The original quote you received was for the operator and parts only. On all service calls, any extra parts as well as labour and travel are billed hourly. You were initially sent a copy of the sales order before the invoice was generated. Once the invoice was finalized and verified it was forwarded for final payment with the balance owing. The invoice that you have received has a complete breakdown of what the charges are for. We do appreciate your business and apologize for any confusion this has caused.Customer service
Helpful and friendly
Company response:
Hello Mr. Campbell, Thank you for rating the quality of our product as 4 stars. As far as the 1 star that you rated us for the installation, as you may recall, the door was not installed by Doormasters. It was sold to you as a Supply Only. Thank youloading of door into truck
the worker in back did not follow loading procedure as specified on door packaging ie. lifting door by the end & because of the weight forcing me to lift by the other end to get it into the… Read more the worker in back did not follow loading procedure as specified on door packaging ie. lifting door by the end & because of the weight forcing me to lift by the other end to get it into the truck.This was lucky we did not damage the door or my back.We could have easily moved the forklift & slid the doors in the truck.
Company response:
We appreciate your business Jack!Installed product:
Standard+ Classic XL Garage DoorGreat looking door and excellent service
No regrets. The service was great and the doors are as good if not better than I expected.
Company response:
Thank you for your business Ivor! It was a pleasure working with you!Installed product:
Standard+ Classic CC Garage DoorAwesome
After contacting four overhead door places in Red Deer Doormasters was the only company who called me back with a quote and not have to wait 6 months to get the door installed.
Awesome job…
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After contacting four overhead door places in Red Deer Doormasters was the only company who called me back with a quote and not have to wait 6 months to get the door installed.
Awesome job making the average consumer feel their business means something to you.
The installer was awesome, he did a great job and was very personable to talk to. Answered all my questions and recommended a few things to do in the spring.
Company response:
Thank you for your business Derek! It was a pleasure working with you!Great service quality work at a reasonable price
Great service at a very reasonable price would highly recommend for any door challenge you may have