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Frankly, the whole experience was average. There was a very unwelcome feeling when we visited the showroom, maybe just a bad day? The product was delivered and installed earlier than anticipated. … Read more Frankly, the whole experience was average. There was a very unwelcome feeling when we visited the showroom, maybe just a bad day? The product was delivered and installed earlier than anticipated.
Installed product:
Standard+ Flush Garage DoorStaff
Very good staff and workmen ship
Company response:
Thank you for your business Ken! It was a pleasure working with you!Installed product:
Acadia 138 Classic XL Garage DoorOverhead Door Repair
Right from the first phone call it was a pleasurable experience including the excellent repair job, I would recommend Door Masters to anybody. The Door Technician was very professional and done a… Read more Right from the first phone call it was a pleasurable experience including the excellent repair job, I would recommend Door Masters to anybody. The Door Technician was very professional and done a Great Job for a very reasonable price without sacrificing quality
Company response:
Thank you for your review Joni! We are so glad we were able to do business with you.Garage Door Repair. Replaced Springs / Complete Inspection
Highly Professional and Courteous from the very first phone call. The Technician who done the repair was very friendly, knowledgeable and meticulous. When the job was done the Door Master Technician… Read more Highly Professional and Courteous from the very first phone call. The Technician who done the repair was very friendly, knowledgeable and meticulous. When the job was done the Door Master Technician made sure that everything was perfect before leaving. The price was also very reasonable for the work that was done... Great Job Guys
Company response:
Thank you for your great review John! We are glad to have been able to help you out and it was a pleasure doing business with you!Quote/Invoicing
Paid invoice in full when we received it. It was $200 more than what was quoted. Then we received an email stating we owed $107 dollars more, I replied to this email and two more that came stating we… Read more Paid invoice in full when we received it. It was $200 more than what was quoted. Then we received an email stating we owed $107 dollars more, I replied to this email and two more that came stating we were paid in full. Never received a reply from Doormasters so I phoned them, they explained this was a new invoice and I owe $107 dollars more. I was stunned that they would revise it after I paid the original one in full. No breakdown of what’s owing so I asked for this and still have not received.
Company response:
Lena, The original quote you received was for the operator and parts only. On all service calls, any extra parts as well as labour and travel are billed hourly. You were initially sent a copy of the sales order before the invoice was generated. Once the invoice was finalized and verified it was forwarded for final payment with the balance owing. The invoice that you have received has a complete breakdown of what the charges are for. We do appreciate your business and apologize for any confusion this has caused.Customer service
Helpful and friendly
